Edge announces partnership with Club Automation for Fitness and Health Clubs

At Edge, our mission goes beyond just improving business operations—we’re dedicated to shining a spotlight on the true heroes of the customer journey: frontline employees. We believe that every interaction between staff and members plays a pivotal role in building a positive and lasting relationship. That’s why our latest integration with Club Automation is designed not only to streamline workflows but also to highlight and reward the exceptional service that frontline employees provide every day. By automating key processes, we help fitness centers and wellness clubs boost their online reputation and create a culture of recognition where employees feel valued and motivated to provide a consistent 5 star experience.

A Dynamic Integration to Automate Success

Our partnership with Club Automation is more than just a technical integration; it's about solving real-world challenges that gyms and fitness clubs face every day. By connecting Edge with Club Automation’s leading club management software, Edge captures member information and transaction details directly. This data powers our automated workflows, allowing Edge to send out targeted SMS review requests and provide insightful reporting, saving club staff time and enhancing overall business outcomes.

“This partnership addresses two major challenges: retaining members and motivating staff, both essential for business growth," said Wendy White, Chief Marketing and Partnerships Officer at Daxko. “With Club Automation and Edge, clubs can automate processes that enhance engagement, reputation, and employee satisfaction.”

Bridging the Gap Between Service Excellence and Online Reputation

Gyms often struggle with a common issue: a significant disparity between the high-quality service their staff delivers and the limited online recognition they receive. This gap can hinder their visibility to new customers and fail to reflect the exceptional experiences members are having every day.

With Edge’s integration, clubs can automatically send SMS review requests after a member interaction, encouraging more members to share their positive experiences online. This simple yet powerful feature helps boost the number of online reviews, making it easier for gyms to attract new members and grow their community.

Recognizing and Retaining Top Talent

One of the standout features of this integration is its ability to spotlight employees who consistently provide outstanding service. By capturing feedback and reviews directly linked to individual staff members, clubs can shout out their top performers, fostering a culture of recognition and motivation. In an industry where employee turnover is a constant challenge, having a seamless way to reward and acknowledge staff can make all the difference.

Automation that Works Behind the Scenes

Edge and Club Automation’s integrated solution operates quietly in the background, allowing managers and owners to focus on other critical aspects of their business. By automating review requests and feedback loops, the integration provides a clear, real-time overview of what’s working well and what might need attention, enabling quick and informed operational adjustments.

Aligning with Edge’s Vision for the Future of Fitness

As Edge continues to expand into the fitness industry, our goal is to make recognition and reward systems accessible across all point-of-sale platforms. We believe that every employee, whether on the front lines or behind the scenes, deserves recognition for the incredible experiences they create for members. This integration with Club Automation is a key part of that mission, helping clubs foster a supportive and rewarding environment for their teams.

Experience the Edge and Club Automation Integration Today

Are you ready to elevate your club’s member engagement and boost your team’s morale? Discover the power of Edge’s integration with Club Automation and see how it can transform your business operations. Learn more and schedule a Demo